IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS’s value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and successful management of payments on behalf of its broker customers as well as accessible and knowledgeable support. Our success is the result of the quality of our employees who are committed to stellar customer service and team orientation. IFS would like to invite qualified, enthusiastic and committed individuals to apply for the following career opportunity:
Customer Service Manager (CSM)
Reporting to the President, the CSM will be directly involved with improving business operations and processes as it relates to our service team, to ensure a great customer experience. The individual will be responsible for overseeing the Customer Service Representative (CSR) team and supporting the senior management team. The CSM must bring the competencies that support the organization’s mission and values, along with the mindset, drive, and abilities to grow and work hard to achieve business objectives.
Attributes:
As the ideal candidate, you possess and demonstrate strong leadership and performance management abilities through your service-oriented leadership experience. Strong customer focus, process improvement, and quality management understanding is essential. With exceptional organization, communication, and interpersonal skills, you possess strong service
acumen and are a highly motivational leader.
Education / Experience:
Undergraduate degree in Business Administration / Management with a minimum of three years relevant experience, including supervisory experience, in the insurance or finance sector; or equivalent combination of education and experience.
Excellent project management, customer service and organizational skills. • Strong customer-focused service orientation, committed to achieving exceptional service standards.
Proven ability to lead a team and to help them achieve their full individual and collective potential.
This is a full-time in-office position offering competitive benefits and compensation commensurate with experience and qualifications.
Closing date for this opportunity is April 19, 2024.
Method of Applying:
Please apply by submitting a resume to careers@cua.com as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted.
Thank you for your interest in joining the IFS Team!