IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS’s value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and successful management of payments on behalf of its broker customers as well as accessible and knowledgeable support. Our success is the result of the quality of our employees who are committed to stellar customer service and team orientation. IFS would like to invite qualified, enthusiastic and committed individuals to apply for the following two career opportunities:
Customer Service Representative (CSR)
Reporting to the Customer Service Manager, the CSR is responsible for the input of alpha-numeric information into the IFS
system, processing contracts in a timely and efficient manner. This position will assist in the execution of superior front-
line service transactions to current and prospective clients.
Attributes:
As the successful candidate, you have a proven ability to ensure an outstanding quality of service experience for all
current and prospective customers. You are efficient, focused and have the ability to support the achievement of IFS’s
business objectives, including growing and sustaining our business through exceptional customer service. You thrive in a
front-line delivery role, with a strong aptitude for processing information and ensuring its accuracy.
Education / Experience:
Undergraduate degree or diploma in Business Administration with relevant experience in the Insurance or finance
sector; or equivalent combination of education and experience.
Proven typing skills with a focus on accuracy and attention to detail.
Excellent capabilities in customer service and transaction execution.
Strong multi-tasking skills, with the ability to adapt to changing requirements or new information.
Superior interpersonal skills.
Employment Equity, Diversity & Inclusion at IFS:
IFS strives to achieve a workplace where opportunities are based on skills and abilities and recognizes the value that
diversity brings. We encourage applications from all qualified candidates, including those who identify as racially visible,
indigenous, women in underrepresented roles, persons with disabilities and members of the 2SLGBTQI+ community. IFS
supports candidates and employees with access and accommodation needs. If you are selected for an interview and
require a specific accommodation, please let us know and we would be happy to assist.
This is a full-time position in-office position offering competitive benefits and compensation commensurate with
experience and qualifications.
Closing date for this opportunity is May 17, 2024.
Method of Applying:
Please apply by submitting a resume to careers@cua.com as well as providing your salary expectations. While we
appreciate all submissions, only those considered for an interview will be contacted.
Thank you for your interest in joining the IFS Team!
Collection Agent
Reporting to the Customer Service Manager, the Collection Agent will support IFS’s business with the recovery of
outstanding payments from personal and commercial clients. In this role, the Collection Agent will communicate
with clients and broker partners, arrange for payments and develop payment plans where appropriate. This
position will execute those plans in order to eliminate any outstanding balances and mitigate IFS’s losses. The
individual will be responsible for collaborating on debt collection efforts with other members of the IFS team,
developing debt collection strategies and plans, monitoring payments to ensure timely collection and maintaining
appropriate records.
Attributes:
As the ideal candidate, you have demonstrated debt collection knowledge and have the proven capability to
successfully dialogue with clients in order to recover outstanding balances or develop effective debt payment
plans. You understand the importance of pursuing an empathetic and supportive approach in these discussions,
while ensuring IFS’s interests are met. Your communications and people skills are superior and you are highly
motivated to achieve positive outcomes. You are collaborative and enjoy a team-based work environment.
Education / Experience:
• Undergraduate degree or diploma in Business Administration with a minimum of two years relevant
experience in collections, sales, customer service or telemarketing; or equivalent combination of education
and experience.
• Exceptional communications and interpersonal skills.
• Superior organizational skills and the ability to multi-task and prioritize work.
• Strong customer-focused service orientation, committed to achieving exceptional service standards.
Employment Equity, Diversity & Inclusion at IFS:
IFS strives to achieve a workplace where opportunities are based on skills and abilities and recognizes the value
that diversity brings. We encourage applications from all qualified candidates, including those who identify as
racially visible, indigenous, women in underrepresented roles, persons with disabilities and members of the
2SLGBTQI+ community. IFS supports candidates and employees with access and accommodation needs. If you are
selected for an interview and require a specific accommodation, please let us know and we would be happy to
assist.
This is a full-time in-office position offering competitive benefits and compensation commensurate with
experience and qualifications.
Closing date for this opportunity is May 24, 2024.
Method of Applying:
Please apply by submitting a resume to careers@cua.com as well as providing your salary expectations. While we
appreciate all submissions, only those considered for an interview will be contacted.
Thank you for your interest in joining the IFS Team!